Contact Aura4k
Acquire Aura4k Find help with installation, billing, or channel requests. Our dedicated team is on call 24/7 via WhatsApp or reach out via email.
WhatsApp Support
Reach us most rapidly through WhatsApp messaging for prompt answers.
Chat on WhatsAppLive Chat
Prefer chatting? Engage via the chat widget when online. During offline hours, please contact us by email.
Start a RequestHelp & Guides
Check the Installation section for device configuration guides and problem-solving advice.
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General Inquiry
Any questions regarding configuration, accounts, or features? Get in touch.
Sales & Billing Assistance
Get personalized recommendations, administer plans, or clarify payment details.
How Can We Help You?
Choose a topic to access customized help and direct links.
Setup & Installation
Walkthroughs for Smart TV, Firestick, Android, iOS, MAG boxes, and additional platforms.
Billing & Payments
Payment, invoice, or receipt problems? Our secure Stripe checkout ensures smooth transactions.
Technical Issues
Questions about buffering, EPG, or the app? We’ll assist in optimizing your configuration.
Channel Requests
Searching for a specific channel or region? Let us know, and we’ll confirm its availability.
Account & Activation
Didn’t get your login details or activation email? We’ll confirm and send them again promptly.
Apps & Compatibility
Get advice on the best IPTV apps and settings designed for your specific device.
Frequently Asked Questions
Quick solutions to common queries regarding support, setup, billing, and device-related topics.
Include details about your device, app, plan, and a short description of your issue or request.
Search your spam/junk folder. If it’s still absent, contact us via WhatsApp We'll resend without delay.
Additional connections are offered as optional extras. Inquire with sales for specifics when you message us.
For comprehensive setup directions for Firestick and similar devices, check our Installation page.
Check our Refund Policy to understand requirements, processing times, and submission procedures.
Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.
Ensure smooth streaming by having a 30+ Mbps network (5GHz Wi-Fi/Ethernet), activating hardware acceleration, adjusting buffer settings, and pausing other bandwidth-heavy activities.
To update your playlist and EPG, refresh or reload in your app settings. If issues persist, delete and re-enter your M3U and EPG URLs.
We process all major credit cards using Stripe.
Certainly. Renewal settings can be adjusted in your account, or you may reach out to support for help.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly